2.11 Order Errors on Electra: Causes and Solutions
During trading on Electra, users may encounter issues with placing, executing, or canceling orders. These errors can arise from technical, system-related, or user-specific reasons. Below is an overview of the most common issues and ways to resolve them.
1. Insufficient Funds
Description: Occurs when your balance is insufficient to place an order, including fees.
Solution:
Check your wallet balance on Electra. Ensure you have additional funds to cover fees.
Top up your balance if necessary.
2. Leverage Exceeded
Description: You are attempting to use leverage that exceeds the allowed level for the selected trading pair.
Solution:
Check the leverage settings in the order section. Ensure the selected leverage is within the permissible range.
Lower the leverage or reduce the position size.
3. Incorrect Price or Order Volume
Description: This error occurs if the entered price or order volume does not meet the minimum or maximum requirements for the trading pair.
Solution:
Verify the minimum and maximum limits for the trading pair, which are displayed on the order page.
Adjust the price or volume to comply with platform rules.
4. Slippage Error
Description: When using a market order, the asset's price changes during execution, leading to deviations from the desired value.
Solution:
Use a limit order instead of a market order to avoid slippage.
If available, set a maximum allowable slippage limit.
5. Network or Technical Error
Description: This can occur due to unstable internet connections or temporary server overloads on Electra.
Solution:
Check your internet connection and try refreshing the page or app.
If the issue persists, contact Electra support, providing the error time and screenshots if possible.
6. Open Interest Limit Reached
Description: The maximum allowed open positions for a specific asset has been reached.
Solution:
Check the current open interest limit for the trading pair.
Close some existing positions or select a different trading pair.
7. Order Cancellation Error
Description: The system does not allow the cancellation of an order due to partial execution or technical restrictions.
Solution:
Check the order status: if partially filled, you can only cancel the remaining portion.
Contact Electra support if the issue is unresolved automatically.
8. Liquidation System Error
Description: If your position lacks sufficient margin, it may be liquidated, but the system might report an error during the process.
Solution:
Check the order history and balance to confirm that the liquidation was executed correctly.
Reach out to Electra support for clarification.
Tips for Preventing Errors
Verify Parameters: Double-check all entered data - price, volume, order type, and leverage - before confirming your order.
Update the Interface: Regularly refresh the Electra page or app to access the latest market information.
Reserve Funds: Keep extra funds in your account to cover fees and unexpected price fluctuations.
Learn the System: Use Electra’s educational materials and FAQs to better understand the platform’s functionality.
The order function on Electra is a powerful and flexible trading tool, but understanding potential errors and their solutions helps minimize risks and enhances user experience.
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