2.11 Order Errors on Electra: Causes and Solutions

During trading on Electra, users may encounter issues with placing, executing, or canceling orders. These errors can arise from technical, system-related, or user-specific reasons. Below is an overview of the most common issues and ways to resolve them.

1. Insufficient Funds

• Description: Occurs when your balance is insufficient to place an order, including fees.

• Solution:

• • Check your wallet balance on Electra. Ensure you have additional funds to cover fees.

  • Top up your balance if necessary.

2. Leverage Exceeded

• Description: You are attempting to use leverage that exceeds the allowed level for the selected trading pair.

• Solution:

• • Check the leverage settings in the order section. Ensure the selected leverage is within the permissible range.

  • Lower the leverage or reduce the position size.

3. Incorrect Price or Order Volume

• Description: This error occurs if the entered price or order volume does not meet the minimum or maximum requirements for the trading pair.

• Solution:

• • Verify the minimum and maximum limits for the trading pair, which are displayed on the order page.

  • Adjust the price or volume to comply with platform rules.

4. Slippage Error

• Description: When using a market order, the asset's price changes during execution, leading to deviations from the desired value.

• Solution:

• • Use a limit order instead of a market order to avoid slippage.

  • If available, set a maximum allowable slippage limit.

5. Network or Technical Error

• Description: This can occur due to unstable internet connections or temporary server overloads on Electra.

• Solution:

• • Check your internet connection and try refreshing the page or app.

  • If the issue persists, contact Electra support, providing the error time and screenshots if possible.

6. Open Interest Limit Reached

• Description: The maximum allowed open positions for a specific asset has been reached.

• Solution:

• • Check the current open interest limit for the trading pair.

  • Close some existing positions or select a different trading pair.

7. Order Cancellation Error

• Description: The system does not allow the cancellation of an order due to partial execution or technical restrictions.

• Solution:

• • Check the order status: if partially filled, you can only cancel the remaining portion.

  • Contact Electra support if the issue is unresolved automatically.

8. Liquidation System Error

• Description: If your position lacks sufficient margin, it may be liquidated, but the system might report an error during the process.

• Solution:

• • Check the order history and balance to confirm that the liquidation was executed correctly.

  • Reach out to Electra support for clarification.

Tips for Preventing Errors

1. Verify Parameters: Double-check all entered data - price, volume, order type, and leverage - before confirming your order.

2. Update the Interface: Regularly refresh the Electra page or app to access the latest market information.

3. Reserve Funds: Keep extra funds in your account to cover fees and unexpected price fluctuations.

4. Learn the System: Use Electra’s educational materials and FAQs to better understand the platform’s functionality.

The order function on Electra is a powerful and flexible trading tool, but understanding potential errors and their solutions helps minimize risks and enhances user experience.